Money Back Warranties
REFUND TERMS AND CONDITIONS
Our every customer is free to claim for a full refund in
case he or she is not satisfied with our resume writing services. You may track
the progress of your order, as the assigned writer can provide a draft of your
resume ensuring that everything suits your requirements and standards. Please
keep in mind that you are able to request the refund only within 10 days after
receiving your paper.
WHEN 100% REFUND can be APPROVED:
- A double payment on the order,
payment for identical order, or any other payment mistake;
- If the order got paid and
is not needed (decided to create a resume/cv by themselves or just change their
mind). In such cases, the customer has to inform our support team about the cancellation
within 15 minutes from the moment of the payment, otherwise, we will start
working on the order and full refund will not be possible;
- The deadline was missed. If
such situation occurs, we need to examine the case and find out the reason. If
a delay occurs due to the late uploading of extra materials on customer’s part,
he/she cannot apply for a lateness refund.
WHEN partial REFUND
- If the quality of the resume
writing does not correspond with the instructions or has grammar mistakes a
customer can request a refund. The percentage of the refund is determined by
the manager for each case specifically;
- If there is no expert
available to revise customer`s resume writing, we will give a 15% – 50% refund.
In case we failed to provide the revision on time, a customer will get a 15%
- If a client does not like
the result – he/she can always contact our managers to request for a refund,
however a detailed explanation must be provided, otherwise the refund request
will be declined.
When the refund can not be considered:
- Customer’s Credit Balance
was used to cover the payment both fully or partially (the amount covered with
credit balance is not refundable);
- If our QA team finds that
all of customer’s instructions, provided initially, were accurately followed;
- Value Added Tax is not
refundable as it is taken exclusively by the government;
- There is an open dispute in
- When a 10-day period of
free revision has passed. (The free revision period starts right after the
deadline, indicated on the order);
HOW LONG DOES IT
TAKE TO RECEIVE A REFUND?
a customer is willing to get a refund, he/she needs to contact our support
team, and his/her order will be forwarded to the Billing Department, that will
investigate the case. It usually takes three business days. However, in
separate situations the process may last less or more, depending on the
specific details of a particular case.
be informed that in case we do not receive any reply from a client in regards
to the manager`s offer within 5 business days the refund request will be
100% CUSTOMERS’ SATISFACTION
Our mission is to satisfy and exceed our customers’ expectations. Our professional CV writers will do their best to deliver a flawless resume. They will rewrite and revise it as many times as necessary until you are totally satisfied with their work. Whenever you suggest a revision, we will guide you through the entire correction process to ensure that your CV satisfied your needs and expectations.